Showing posts with label Hell Desk Chronicles. Show all posts
Showing posts with label Hell Desk Chronicles. Show all posts

Tuesday, October 28, 2008

caller of the day so far.

i would like to preface this with the following statment, shamelessly borrowed from Opie.

PRANK CALLER! PRANK CALLER!

with people in our department taking the day off, RB & i are the only ones here, at least until CC gets into the other office and can help out.

JMcMenace just called asking for CL (who usually takes the bulk of the help desk calls) and the conversation went something like this:

JMcM: hi, is CL there?
Mol: no, she's out.
JMcM: did she take the day off?
Mol: no, she broke her hip.
JMcM: really? you're kidding me.
Mol: yup.
JMcM: how did she do it?
Mol: do what? i was kidding.
JMcM: oh (laughs). i could picture her doing jazzercise and her little legs giving out.
Mol: no, i think she just took the day off.

apparently, when JMcM wants to go out for a smoke with CL, rather than calling CL's number directly, she just calls the help desk instead. so who knows what important help desk call we could have missed because RB & i were both on the phone at the time. there could have been a fire in the other office and we might not have known until it was too late.



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Tuesday, June 17, 2008

i got nothin'

i've only just stopped giggling. last week i needed to work on our file/print server, and it was short notice, so i sent an email to the users in this office (who would be most directly affected by my work). i did what i needed to do and that was that.

or so i thought.

just a little while ago, i received the following from of our managers who very obviously hadn't read my message when i sent it.

last tuesday.

june 10th.

(names have been changed to protect the guilty)


From: B,E
To: Molius
Cc:
Subject: RE: IMPORTANT - Access to [file/print server] will experience a short interruption at 4:30pm, June 10th

Molius, do you mean today? June 17th?
Thanks, E

_____________________________________________
From: Molius
Sent: Tuesday, June 10, 2008 2:04 PM
To: MN Users
Subject: IMPORTANT - Access to [file/print server] will experience a short interruption at 4:30pm, June 10th
Importance: High

The I.S. Department needs to do some maintenance on [file/print server] today at 4:30, June 10th. This maintenance will require rebooting the server.

This will affect:
- Printing
- G: Drive
- J: Drive

This interruption should only last 15 to 20 minutes.

Thank you.

-The I.S. Department


Type rest of the post here

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Thursday, August 09, 2007

i've been in the computer support business for a long time now so i've seen my fair share of the 'my cup holder on my computer is broken' type requests.

my favorite site for this (and in my not-so-humble opinion REQUIRED READING for anyone in this line of work) has to be:

The Chronicles

of George


i have yet to find a site that so brilliantly shows what some of us go through.

on a daily basis.

so, i'm going to start posting some of our more brain dead colorful help desk requests. these will be as they are written (with an attempt to protect the stupid). i won't change the spelling, i won't change punctuation, i'll just remove the names (Bubba becomes B.) and extensions.

826am, 8/9/07
Hi C., I can't from the print screen key on keyboard. Thanks, h. r. x1234


and as i'm writing this up, the first message is followed by:

908am, 8/9/07
Hi C., please cancel my last email, thanks, h. x1234




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