arg...

get your facts straight skeeter...i don't know who it was, but she asked skeeter about how to get the date/time information when listening to her voicemail. (it's called envelope information if you care.)

anyways, skeeter tells the user that she should have received a voicemail telling her how to turn it on. (if skeeter sent it, i certainly didn't get it.) so i interupt her and tell skeeter that her boss had sent the email (which i believe i still have) to which she tries to contradict me. i drop it and proceed to tell the user how to set it up (go into VM, press 7, then press 5 and it should tell you your envelope information is on)

user says thanks and skeeter turns to whatever it is she actaully doesn't do.

no love lost there. this is a good example of how skeeter is not listening to the user. she was ready to tell the user 'check your voice mail' rather than answer the question. skeeter doesn't listen to the question. she picks out the words she wants to hear and then finds the fastest way to answer the question. (which these days is 'call the help desk'). the only reason we have the answer is because I found out the answer. i'm not trying to pat myself on the back, but information like that should be shared freely and there is no reason that someone has to jump thru hoops to get the answer to a simple question.

more blogging later....